99% Excellence in Patient Experience


99%. This is our Press Ganey Score for Excellence in Patient Experience. It means we’ve achieved the highest possible score for patient satisfaction compared to hospitals and healthcare practices across the country, in our region and in the state of Iowa.

Patients Rank Us in the Top 1%

These rankings come directly from our patients, who respond to surveys conducted by Press Ganey, a national leader in measuring healthcare performance. Patients place us at the top of the charts in a multitude of areas, including:

  • Feeling treated with respect and dignity

  • Being included in decision making

  • Our sensitivity to patients’ needs

  • How well we protect the safety of our patients

  • Their confidence in the care team

Press Ganey Proof of Highest Ranking

Below are actual summaries from Press Ganey, demonstrating our scores against national, regional and local hospitals and cancer practices.

Press Ganey National-Regional Scores 2015

Press Ganey National-Regional Scores 2015

Press Ganey Regional-State Scores2015

Press Ganey Regional-State Scores2015

In our next blog post, we'll take a look at some of the organizations we lead when it comes to patient experience.