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Honored. Humbled. Grateful. This is our reaction to the news that we’ve received the highest possible ranking for patient experience from Press Ganey, a national leader in healthcare performance measurement. Today, it was announced that the Ghosh Center has been named a Guardian of Excellence Award® winner for 2015.
This award recognizes top-performing healthcare organizations that consistently achieve rankings of 95% or higher. The Ghosh Center ranks in the 99th percentile, putting us in the top 1% in the nation for patient experience.
Patients themselves submit feedback directly to Press Ganey, which is used to determine the rankings. Our award for patient experience recognizes the way we put our patients-first philosophy into practice every day.
Patients gave us high marks for many factors, including:
• Feeling treated with respect and dignity
• Being included in decision making
• Having confidence in the care team
• Amount of time spent with the care provider
• Being willing to recommend The Ghosh Center to others
Of course, for Dr. Ghosh, this is not about winning awards; these examples are part of the heart and soul of the Center. Our team is committed to the whole needs of the patient – from providing exceptional medical care to integrated therapies for healing and well-being. This kind of recognition confirms we’re on the right track. And, for this, we humbly thank you.